beware of paradise racing

[Mux213]

Heya Maxwell,

RoninMax Wrote:For me, this is the customer service that they entitle to have. I also find out that a 1 minute real live person voice will calm the customer faster than 10+email.

Very true, its also much easier to be misunderstood on email. Email is great for general purpose communication as you can answer when you have time. Phone is great to personalize communication, make decisions, get a real feel for what is going on.

RoninMax Wrote:This is just a reality of this business - only hear the problem.

And that is the root of the problem we're discussing here I think.

You only hear about the problems. Not only in the contact with your customers, but also when you look at forums like this one. The problems are highlited, nobody talks about all the things that go good.

Thats why I don't believe people like Gabe (see earlier topic concerning T3) or Luis are doing bad business as some of these topics on various boards suggest. These are just the few cases where things go really wrong.
Sure things go wrong and sure they make mistakes just like everyone else, but if they really were doing such bad business, they wouldn't have been in business for as long as they are and be aswell known as they are today (doesn't mean they shouldn't try to be even better ).

Still it's good that these sortof topics exist because we should know about things that go wrong, but only if they stay in perspective so we can make a difference between isolated cases, and people that really screw up their business.

That said, you're healthy view on keeping customer relations is something to be proud of I think (but I'm biassed saying this due to our business relationship offcourse ).