beware of paradise racing

[RoninMax]

As my customer service stand point, I will like the customer give me a contact phone number. If sometime goes wrong, I can at least contact the customer right away and address the issue. Email is good but it will take days to communicate.

I don't mind calling people around the world. I think some of the people who order from our shop have heard my voice at the phone. The phone fee is not that expersive (but the phone company cut me off sometimes) by using phone card. It is like 2 to 5 cent per min.

For me, this is the customer service that they entitle to have. I also find out that a 1 minute real live person voice will calm the customer faster than 10+email.

By the way, The time zone is good for phone communication to Europe (11am in Pacific Time USA = 7pm Central Europe Time). So if you have any problem of your order, please give me your phone number so i can talk to you. Ironiclly, If you don't hear my voice, that means the shipment went smoothly and you are happy about your order, This is just a reality of this business - only hear the problem.