Tires through delticom

Posted: Tue Aug 05, 2008 7:55 pm Post subject:

Unfortunately something seems to have gone wrong during production of my Falken tires.

I ordered 165/70/R13, the factory size for my Peugeot. According to the sidewalls of the Falken's that's also what they were, but they were only half as wide as my old tires (also 165/70/R13) and there was just no way they were going to fit the rims.

As we only found out after removing an old tire from a rim the garage guy tried to fit both Falken's on one rim just to make a nice picture to send to Delticom... That nearly fitted.

The garage tried to sell me second hand tires but I went home on the old ones and will order something else from Delticom once I manage to get a refund.

Posted: Tue Aug 05, 2008 9:29 pm Post subject:

That sucks! Mad

No option to get some other rims instead? Blonde question

Hope you can get your refund! Neutral

Posted: Tue Aug 05, 2008 9:32 pm Post subject:

Posted: Wed Aug 06, 2008 9:59 pm Post subject:

Ah right. Now I get what you mean! Very Happy

Posted: Wed Aug 13, 2008 1:42 pm Post subject:

Well, I'll get my money back... That is, only if Falken agrees that the tires are faulty. If they don't I won't get my money back as I told Delticom we had tried to install them to make sure they really wouldn't fit... In hindsight that has been quite stupid as otherwise I would have gotten my money back in any case.

Posted: Wed Aug 13, 2008 4:16 pm Post subject:

Tires were damaged when trying to install them? Blonde question

Posted: Wed Aug 13, 2008 5:17 pm Post subject:

No, and they wouldn't have known we tried to install them if I wouldn't have told them (tires are still at the garage)... We tried to install them to be completely confident that it wasn't going to work. We shouldn't have done that, we should have just directly send them back when we saw that they where way to narrow. I should have read the terms&conditions first...

Sucks a bit, although it shouldn't be a problem if Falken admits that the tires are faulty which they should do if they are reasonable.

Posted: Sat Aug 16, 2008 3:30 pm Post subject:

I'm going to order some other tires now... Haven't got my money back yet (only just filled in the claim form). I'll order trough Delticom again as they are so much cheaper as buying from a local supplier and this problem wasn't their fault.

I was at the garage this morning and the guy said he was going to call Delticom as well to clarify things.

Posted: Wed Aug 20, 2008 6:46 pm Post subject:

Hopefully the final word on this: I'm getting my money back as my local garage guy called Delticom to clarify things.

Delticom then offered to sell him the tires cheaply which he accepted and he wants to sell them on to someone with a car that needs narrower tires. Wouldn't be my choice as they where somehow mismanufactured, but at least due to this arrangement I get my money back.

@Banpei: You should have already seen an order confirmation for 2 Michelin's.