ADSL Problem

[Ferdi86]

I had a similiar problem
I got a letter from planet that i had to switch provider (i was using tiscali). In the letter they sad 'OH it's so easy just go to this website and type in the username and password whe have given you in this letter and then you have switch to us with DOUBLE your current speed'.
But in fact it wasn't that easy because after i did what the letter told me to do I DIDN"T HAVE INTERNET FOR 3 DAYS!!! It was only after a mad phone call to the helpdesk of planet that i finnaly got my internet back but with my old speed (3.2 mb/s) They never told me the reason why it didn't work as it suppose to. Today my internet connection failed yet again (still with old speed) i reboot the router and then I FINNALY got the duoble speed that i wanted.
so it's problay just a mather of time before you get your duoble speed but as i found out shouting at a helpdesk person does wonders.