Internet troubles

[Mux213]

Banpei,

I know, I'm involved with systems that interact with KPN's T-press system that handles line change requests from other telco's and ISPs. Even if a single digit in the request mismatches KPN will ignore the request. very nice if you have some difficult characters in your last name or in your street name, you have to look at how the name is written on the last KPN invoice and copy that exactly in your request.

My guess why this was alot 'easier' is that the forementioned system was put into place when the telco market opened up and KPN doesn't want their competition to start changing lines left and right and getting them into trouble (the customer will blame KPN, not the company that f*cked up).

Building corporations have been around for ages and they have had deals with KPN for decades. They have a direct line to account managers at KPN and the account managers have a direct line into the KPN system. So ordering a disconnect is a piece of cake for them.

What seems to have gone wrong here is that the building corporation cancelled the line, probably because my number was used x years ago by someone else (I've owned this line for over 8 years and have moved 2ce since always to privately owner houses. The line was originally my parents second line that they connected for me when I was 18 and really got into calling BBSes, I then took ownership when I moved into my own appartment) or because they mixed up another B. Olij (possibly my sister who has the same name as me and does live in a house owned by this building corporation).

KPN failed to correctly check the disconnect order to find out they were about to cancel a line not owned by the building corporation nor owned by someone affiliated with this building corporation but simply put the order through.

That the building corporation simply made a stupid mistake that I can forgive, but I find it more difficult that the building corporation hasn't even apologised for the mistake, for all I know they could do this again because I dont even know if they have corrected the mistake at their end.

KPN on the other hand was a bit difficult at the start (I'm guessing they have to handle angree rentees that get disconnected because they can't pay their rent and dont understand they get disconnected eventhough they pay their phoneline often enough, I'm probably an exception to that rule), but once I got through to the right person and they figured out what had happened they were very helpfull. I work for a number of telecom companies and I know how complex these systems are and that once something is put in motion its hard to turn it around. That makes me more patient with them then your average customer. ]
Also KPN has apologised to me very nicely and I do think they are doing their best to correct the problems.

The only thing that I am very much wondering about is my next invoice. I wouldn't be very surprised if they charge me for the disconnect and reconnect, but if so, they will probably find out how angry I can get if that is not solved quickly