Internet troubles

[banpei]

The problem with undoing a disconnected adsl line is that you probably will be connected to a different slot as before. This information needs to be transfered to your isp as well. Hopefully they don't have great difficulty dealing with such changes.

I still find it very weird they can cancel your line just by ordering a cease. In the current case only the ISP can cancel a line at the Telecomprovider, in your case Planet cancelling at KPN. Then planet has to cease it with the proper records (e.g. owner of the line along with the address and the telephonenumber or line-id).

And KPN can disconnect your adsl line when ceasing your whole line, but to do so they need a proper cease for your line which also should hold the same records.

So they really fucked up. I know from experience some of ISPs and Telecomproviders bend the rules a bit so in fact they do an inquiry at the telecomprovide who owns the line and all other records and then ask with the same records to disconnect it. This is due to the fact noone except the telecomproviders can have access to these records, but the clients not always fill in the records completely. I assume this might have been the case.

According to the OPTA you should complain at your ISP first (Planet), then the Telecomprovider (KPN), then the Consumentenbond and as last resort: OPTA. I'd say try to have planet sort it out first and see you get a decent compensation.